Returns & refunds
If something is wrong with your order, please get in touch so we can help.
Start with our team
Email info@sandhyafoods.com or call +91 80055 11786. Include your order number, the reason for your request and relevant photographs. Please wait for return instructions before sending a parcel back.
Return eligibility
Request a return within seven days of receiving your order. Eligible products must be unopened, unused and in their original packaging, with labels intact.
Food and perishable products may be excluded from returns. Our team will confirm eligibility for the specific item before authorising a return; the seven-day request window does not mean every food item is returnable.
Damaged, defective or incorrect items
Report damage or a defect within 48 hours of delivery, with your order number and photographs where possible. Our team will review the issue and arrange the applicable replacement or refund. Please also contact us if the item received is different from the item ordered.
Return shipping
For an approved return, the customer pays return shipping unless the issue is a defect, damage or an incorrect item. Use a trackable service and follow the return instructions supplied by our team.
Refunds
Approved refunds are issued to the original payment method. After approval and processing, the published estimate is 5–10 business days for the amount to appear, depending on the payment provider.
Original delivery charges are generally not refundable unless the return is due to an error on our part, such as damage or an incorrect item. The team will confirm the approved refund amount.
Cancellation and exchanges
You may request cancellation before the order is shipped. Once dispatched, contact us to discuss applicable return options. Direct exchanges are not currently offered; an eligible return and a separate new order may be needed.