Last updated: January 4, 2026
At Sandhya Foods, we strive to provide high-quality products and ensure that our customers are satisfied with their purchase. However, if you are not completely satisfied with your purchase, we are happy to offer returns and refunds under the following conditions:
We accept returns of products purchased from our website under the following conditions:
Returns are only accepted for products that are unopened, unused, and in their original packaging. Products that have been opened or used may not be eligible for a return.
Returns must be requested within 7 days from the date of receipt of the product.
The product must be returned in its original condition, with all tags, labels, and packaging intact. Any product that is damaged, altered, or used will not be accepted for return.
Certain products, including but not limited to perishable goods, food items, or customized items, may not be eligible for return. Please verify the eligibility of your product before initiating a return.
To initiate a return, please follow these steps:
Reach out to our customer service team within 7 days of receiving your order. You can contact us via email at info@sandhyafoods.com or call us at +91 80055 11786. Please include your order number, the reason for the return, and photos of the product (if applicable).
After reviewing your request, we will send you a Return Authorization (RA) number and instructions on how to return the product.
You are responsible for the return shipping cost unless the return is due to a defect, damage, or incorrect item received. We recommend using a trackable shipping service to ensure the safe return of the product.
Once we receive the returned product, we will inspect it to ensure that it meets the return criteria. If the product is in acceptable condition, we will process the refund.
Once your return is approved, we will initiate the refund process as follows:
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
The refund amount will be for the purchase price of the product only. Any shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
If the product is returned in a used or damaged condition, a partial refund may be issued.
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will either offer you a replacement or process a full refund for the damaged/defective item. You may also be required to send the product back to us for inspection.
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original product and place a new order for the desired item.
You may cancel your order at any time before it is shipped. Once your order has been shipped, it can no longer be canceled, but you may initiate a return once you receive the product.
For any questions regarding returns, refunds, or cancellations, please contact us at:
Company: Sandhya Foods
Address: Plot No. 18, Baldev Nagar, Mata Ka Than Road, Magra Punjala, Jodhpur, Rajasthan 342001
Email: info@sandhyafoods.com
Phone: +91 80055 11786
We appreciate your business and want you to be completely satisfied with your purchase. If you need further assistance, feel free to reach out to us.